{"id":130975,"date":"2026-10-14T17:50:33","date_gmt":"2026-10-14T15:50:33","guid":{"rendered":"https:\/\/arten.it\/dichiarazione-sulla-privacy-ue\/"},"modified":"2026-10-14T18:06:53","modified_gmt":"2026-10-14T16:06:53","slug":"eu-privacy-statement","status":"publish","type":"page","link":"https:\/\/arten.it\/en\/dichiarazione-sulla-privacy-ue\/","title":{"rendered":"Privacy Statement (EU)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"130975\" class=\"elementor elementor-130975\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1735ca50 e-flex e-con-boxed e-con e-parent\" data-id=\"1735ca50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-394d453d privacy-policy elementor-widget elementor-widget-shortcode\" data-id=\"394d453d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<!-- Legal document generated by Complianz | GDPR\/CCPA Cookie Consent https:\/\/wordpress.org\/plugins\/complianz-gdpr -->\n<div id=\"cmplz-document\" class=\"cmplz-document privacy-statement cmplz-document-eu\"><p><i>This privacy statement was last updated on 27 October 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.<\/i><br \/><br \/><\/p><p><p>In this privacy statement, we explain what we do with the data we obtain about you via <a href=\"https:\/\/arten.it\/en\">https:\/\/arten.it\/en<\/a>. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:<\/p><ul>\n                <li>we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;<\/li>\n                <li>we aim to limit our collection of personal data to only the personal data required for legitimate purposes;<\/li>\n                <li>we first request your explicit consent to process your personal data in cases requiring your consent;<\/li>\n                <li>we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;<\/li>\n                <li>we respect your right to access your personal data or have it corrected or deleted, at your request.<\/li>\n            <\/ul><p>If you have any questions, or want to know exactly what data we keep of you, please contact us.<\/p><\/p><h2>1. Purpose, data and retention period<\/h2>We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)<details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.1 Contact - Through phone, mail, email and\/or webforms<\/h3><\/div><\/summary><h3>For this purpose we use the following data:<\/h3><p><ul><li>A first and last name<\/li><li>An email address<\/li><li>Professional or employment-related information<\/li><\/ul><\/p><h3>The basis on which we may process these data is:<\/h3><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/cookiedatabase.org\/legal-bases\/#consent\">Upon the provision of consent.<\/a><\/p><h3>Retention period<\/h3><p>We retain this data until the service is terminated.<\/p><\/details><details class=\"cmplz-dropdown dropdown-privacy-statement\"><summary><div><h3>1.2 Compiling and analyzing statistics for website improvement.<\/h3><\/div><\/summary><h3>For this purpose we use the following data:<\/h3><p><ul><li>IP Address<\/li><li>Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer&#039;s interaction with an Internet Web site, application, or advertisement<\/li><\/ul><\/p><h3>The basis on which we may process these data is:<\/h3><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/cookiedatabase.org\/legal-bases\/#consent\">Upon the provision of consent.<\/a><\/p><h3>Retention period<\/h3><p>Upon termination of the service we retain this data for the following period: 13 months.<\/p><\/details><h2>2. Cookies<\/h2><p>Our website uses cookies. For more information about cookies, please refer to our <a href=\"https:\/\/arten.it\/en\/cookie-policy-ue\/\">Cookie Policy<\/a>.&nbsp;<\/p><h2>3. Disclosure practices<\/h2><p><p>We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.<\/p><p>If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.<\/p><\/p><p>The inclusion of full IP addresses is blocked by us.<\/p><h2>4. Security<\/h2><p>We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.<\/p><h2>5. Third-party websites<\/h2><p>This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.<\/p><h2>6. Amendments to this privacy statement<\/h2><p>We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.<\/p><h2>7. Accessing and modifying your data<\/h2><p>If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:<\/p><ul>\n                <li>You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.<\/li>\n                <li>Right of access: You have the right to access your personal data that is known to us.<\/li>\n                <li>Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.<\/li>\n                <li>If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.<\/li>\n                <li>Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.<\/li>\n                <li>Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.<\/li>\n            <\/ul><p>Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.<\/p><h2>8. Submitting a complaint<\/h2><p>If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.<\/p><h2>9. Contact details<\/h2><p>Arten SRL<br \/>\n        Via Campi Grandi, 2, 25080 Prevalle (BS)<br \/>\n        Italy<br \/>\n        Website: <a href=\"https:\/\/arten.it\/en\">https:\/\/arten.it\/en<\/a> <br \/>\n        Email: <span class=\"cmplz-obfuscate\">&#105;&#110;fo@<span class=\"cmplz-fmail-domain\">ex.c&#111;&#109;<\/span>ar&#116;en.&#105;&#116;<\/span> <br \/>\n        Phone number: +39 030 6801458<\/p><h2>Annex<\/h2><p><h3>Applications through the \"Work with us\" form<\/h3>\n<p>Anyone who submits an application through the \"Work with us\" form provides Arten SRL with their first and last name, telephone number, email address, the position of interest, the cover text and the attached curriculum vitae. These data are processed solely to evaluate the application and, where appropriate, to contact the candidate for the subsequent stages of the selection process.<\/p>\n<p>Processing is necessary to act on the request of the data subject prior to the possible establishment of an employment relationship (Art. 6(1)(b) of Regulation (EU) 2016\/679). Providing the data is optional, but without them the application cannot be considered. Please do not include in your curriculum vitae any data belonging to special categories, such as health data, unless strictly necessary.<\/p>\n<p>The data are retained for the time needed to evaluate the application and for any subsequent stages of the selection process, and are not disclosed to third parties other than the providers who technically manage the website, acting as data processors.<\/p>\n<h3>ArtenAI virtual assistant<\/h3>\n<p><strong>Data controller<\/strong> - ARTEN SRL, Via Campi Grandi 2, 25080 Prevalle (BS), VAT no. 03921590984, email info@arten.it.<\/p>\n<p><strong>Nature of the service<\/strong> - The virtual assistant available on the website (\"Chatbot\" button) is an automated system based on artificial intelligence that answers questions about Arten products, helps configure manwaydoors and manhole covers, and collects requests for proposals. It is not a human operator. Its answers are for information purposes only: prices, availability and technical specifications must be confirmed by our sales office.<\/p>\n<p><strong>Data processed<\/strong> - The text of the messages you write; a technical identifier of the conversation, kept in the browser's session storage and deleted when the tab is closed; the technical connection data (e.g. IP address) needed to provide the service. If you request a proposal: first and last name, email address and, if you choose to provide them, company and telephone number, together with the details of the request (products, quantities, notes). Please do not enter personal data that are not necessary and, under no circumstances, data concerning health, opinions or other special categories.<\/p>\n<p><strong>Purposes and legal basis<\/strong> - Answering your questions and providing information about the products; collecting your request, contacting you and sending you a commercial proposal. Both are pre-contractual measures taken at your request (Art. 6(1)(b) GDPR). Providing your contact details is optional, but without your name and email address we cannot send you the proposal. The data are not used for newsletters or other promotional communications.<\/p>\n<p><strong>Automated decision-making<\/strong> - The assistant does not make decisions that produce legal effects concerning you or similarly significantly affect you (Art. 22 GDPR): the proposal is prepared by our sales staff.<\/p>\n<p><strong>Recipients<\/strong> - The data are processed by authorised Arten staff (sales office and technical office) and recorded in Arten's customer management system, installed on the company's servers. To provide the service we rely on providers appointed as data processors (Art. 28 GDPR): OpenRouter Inc., which processes the messages through third-party artificial intelligence models (including OpenAI) acting as sub-processors; Cloudflare Inc. (content delivery and security network); the email service provider. The artificial intelligence providers used do not use the conversations to train their models.<\/p>\n<p><strong>Transfers outside the EU<\/strong> - The messages in the conversation, including any data you enter in them, are processed by OpenRouter, by the artificial intelligence providers it relies on and by Cloudflare, also in the United States. The transfer takes place on the basis of the EU-US Data Privacy Framework or of the Standard Contractual Clauses approved by the European Commission.<\/p>\n<p><strong>Cookies<\/strong> - The assistant does not use cookies or other tracking tools. It only uses the technical session identifier described above, which is necessary for the service to work and is deleted when the tab is closed.<\/p>\n<p><strong>Retention<\/strong> - Conversations remain in the technical logs of the service for 14 days and are then deleted automatically. Data relating to a proposal request are kept for 24 months from the last contact if the negotiation does not proceed; if you become a customer, for the period required by contractual, accounting and tax obligations (10 years, Art. 2220 of the Italian Civil Code).<\/p>\n<p><strong>Your rights<\/strong> - You can request access to, rectification, erasure, restriction of, objection to and portability of your data (Arts. 15-22 GDPR) by writing to info@arten.it.<\/p>\n<\/p><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-130975","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arten.it\/en\/wp-json\/wp\/v2\/pages\/130975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arten.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arten.it\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/arten.it\/en\/wp-json\/wp\/v2\/comments?post=130975"}],"version-history":[{"count":0,"href":"https:\/\/arten.it\/en\/wp-json\/wp\/v2\/pages\/130975\/revisions"}],"wp:attachment":[{"href":"https:\/\/arten.it\/en\/wp-json\/wp\/v2\/media?parent=130975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}